The security of your account is a priority. We recommend that you change your password periodically or as soon as you suspect that it has been compromised. You can do this by two main methods.
Method 1: From the TicketHelp Client Area (Recommended)
This method works even if you forgot your current control panel password.
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Log in to TicketHelp Portal.
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Go to Services -> My Services section.
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Click on the active hosting product (ex: WebHelp NVMe).
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In the left menu, look for the option Change Password (Change Password).
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Enter the new password, confirm it and press Save Changes.
Method 2: Directly from the Control Panel
In cPanel:
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Log in to cPanel.
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In the upper right corner, click on your profile icon (or username) and choose Password & Security.
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Enter the old password, then the new one (use the "Password Generator" button for a strong password).
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Click on Change your password now!.
In DirectAdmin:
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Log in to DirectAdmin.
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In the top menu or on the right, click on your user and choose Password Management.
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Enter your current and new password.
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Make sure the "Control Panel" option is checked.
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Press Submit.
Tips for a strong password
To protect your data, make sure your password:
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It has at least 12-16 characters.
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Include uppercase, lowercase, digits and symbols (ex: !, @, #, $).
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Does not contain your name, domain name, or common dictionary words.
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It is unique (do not use the same password you have for your personal email).
Caution: After changing the password, if you have FTP clients (like FileZilla) or auto-connected applications, you will need to update the password in the settings of those programs as well to avoid the server Firewall blocking the IP due to failed attempts.
