If you experience unexpected downtime or degraded performance on your server, follow this troubleshooting checklist:
- Check Network Status: Visit the Network Status page in the Client Area to verify if scheduled maintenance is underway.
- Verify Server Ping: Test co
ectivity to your server's public IP using ping or traceroute. - Review Service Logs: Access your server via SSH or IPMI/KVM console to inspect web server (Apache/LiteSpeed/Nginx) and system error logs.
- Open a Support Ticket: If the issue persists, open a high-priority ticket in the Client Area with the server IP, error messages, and steps to reproduce. Our engineering team will assist immediately.
